End User Support II

Position Number
Information Technology
Compensation Max
USD $75,715.00/Yr.
Compensation Min
USD $59,384.00/Yr.
Location : Location


Position provides implementation and maintenance of all desktop/laptop computer capabilities in a complex network environment.

Position is located in Northern Virginia.




  • Duties include: prioritizing, project analysis, development and maintenance; initiating and performing system improvements or enhancements; researching and understanding new hardware and software systems; and taking appropriate action to correct user problems and concerns.
  • Planning, designing and maintaining the facility’s automation activities to facilitate cost-effective management of institute-wide programs, quality control of information and data, assuring compliance with third-party governing regulations, standards and directives, and to meet the Institute’s internal and external information needs.
  • Installing and implementing new data processing hardware equipment and components.
  • Troubleshooting and solving personal computer, Hewlett-Packard LaserJet (all models) and other printers, and local area network components and infrastructure hardware problems.
  • Serves as the facility’s coordinator for planning, designing, and technical support needs including coordinating system configuration needs with in-house technical staff and equipment vendor personnel.
  • May serve as project manager for coordinating between users and IT staff, for problem resolution, and for project evaluation and implementation.
  • Responsible for maintaining and implementing AV and phone equipment

Position Specific: NIC

  • Conduct support for all desktop and laptop systems utilizing Windows and Linux operating systems to include:
    • Installing new PC’s and related client applications with full network capabilities.
    • Configuring PC’s for local access security, web security, anti-virus protection, spyware protection and Operating System security patches.
    • Installing and configuring VPN and remote management software.
    • Repairing all types of software damage, including Operating System re-install where required.
    • Repairing hardware malfunctions within limits of vendor’s warranty support.
    • Installing and configuring network printers.
  • Perform network administration for all Novell edirectory, Microsoft Active Directory, Blackboard, Email and Linux user accounts to include:
    • Account creation
    • Troubleshooting and password assistance
    • Account disabling and deletion
  • Provide user assistance with basic operations of Office applications such as MS Word, Excel, and PowerPoint.
  • Administer the EVMS Blackboard online learning system.
  • Install and maintain specialized server applications such as: WebMD, Professional Skills workstations, and Canon printer/copier systems.
  • Troubleshoot network connectivity issues to the local closet level. Assist network engineers with peculiar location technical requirements.
  • Maintain physical security (Computrace) and desktop inventory applications.
  • Perform other duties as assigned.



  • Associate’s degree in MIS, Computer Science, or related technical field or equivalent experience and a minimum of three (3) years’ experience in network and desktop support.
  • Works effectively with Novell, Microsoft, Linux, and Unix systems.
  • Competency designations are desired, but proof of detailed training or specifically applicable experience may be accepted. An A+ certification is preferred.

Location : Location



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