EVMS

Medical Assistant, Lead

Position Number
6141501
Department
Otolaryngology
Category
Clinical
US-VA-Norfolk

Overview

The Medical Assistant, Lead will work collaboratively with the Division faculty members for Rhinology and Allergy services to coordinate patient care and clinic operations to include, but not limited to:  being a super user responsible for assisting faculty members and other division staff members with EHR concerns,  assisting faculty members and clinic staff with outstanding tasks for patient centered quality care, and is a line of contact between clinic staff and department management in giving detailed clinical operations reports regarding clinic staff and provider’s concerns to implement quality improvement measures.  Ability to make professional nursing decisions under the supervision of the physicians and licensed nurses.

 

A copy of your active certification must be uploaded to your profile!

Responsibilities

Develop a high level of knowledge and expertise in caring for Rhinology/Allergy surgery patient, and use this knowledge to assist the physician in caring for and educating the patients pre and postoperatively.

 

Work closely with the clinical receptionists, administrative assistants and surgical scheduler to manage the office and surgical schedules of the Division faculty members.

 

Be mindful of surgeons and patients preferences and will coordinate with all parties in a professional and courteous manner.

 

Work with patients and other physicians to schedule consultations, pre-surgical testing, answering/triaging patient phone calls and post-operative scheduling.  

 

Meet with patients to review surgical information, discuss common concerns or questions that patients contemplating surgery may have, and mail additional information and surgical preparation packets to patients.

 

Handle multi-task calls from current and prospective patients and family members, other physician offices, surgical scheduling offices and clearly relay relevant information to the supervising physician or others assisting with the patients care. 

 

Will assist the Division physicians during clinics. Specific duties during clinic will include – rooming patients, obtaining vital signs, documenting portions of the patients medical history, creating a clinical summary, ordering tests and assisting to fulfill other requests of the supervising physician.

 

Must maintain a professional and courteous demeanor and helpful attitude while interacting with all patients and physicians offices in order to provide excellent service to all those involved with the Rhinology/Allergy Division.  

 

Performs other duties as assigned.

Qualifications

High school diploma plus successful completion of a Medical Assistant program and certification (RMA or CMA). Equivalent military training will be accepted. Must be an experienced M.A. of at least 2 years. Experience in a high volume clinical practice is preferred. Completion of BLS class and re-certify every 2 years.

 

Must be detail oriented and organized in order to help ensure that all patients information, pre-operative scheduling/clearances and surgical scheduling is completed and maintained in a timely fashion.

 

A copy of your active certification must be uploaded to your profile!

Location : Location

US-VA-Norfolk

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