EVMS

Medical Receptionist

Position Number
6049417
Department
Ghent Family Medicine
Category
Administrative/Clerical
Compensation Max
USD $15.34/Hr.
Compensation Min
USD $11.80/Hr.
US-VA-Norfolk

Overview

Responsible for answering the telephone, pulling charts, greeting patients, checking patients out, and scheduling appointments. Ability to remain calm and perform duties efficiently under stress. Excellent communications and interpersonal skills. Manual dexterity. Must demonstrate ability to effectively communicate and interact with all age groups. MUST have Excellent Customer Service Skills. Patient confidentiality must be maintained at all times.

Responsibilities

  • Answers all incoming telephone calls from patients, hospitals, doctor offices and other medical facilities in a polite and courteous manner
  • Directs calls to appropriate party.
  • Takes messages for physicians
  • Assist patients with information on medication refills, lab orders and referrals
  • Schedule appointments for patients with their PCP.
  • Pre registering patients to establish new care including confirm patient’s insurance. For established patients update all changed information in the computer
  • Calling patients and scheduling appointments from reminder and bump lists.
  • Review and complete all EHR tasks that are assigned to you and your appropriate team.
  • Supplement office staff by assisting with photocopying, various office tasks, re- supplying work stations.
  • Work with other staff when needed to find charts, process requests for medical records, canning, scheduling patients for appointments, special procedures and the required referrals.
  • Participates in department staff meetings and other quality improvement activities required and volunteered for.
  • Maintains a polite and professional demeanor at all times.
  • Perform “other” duties as assigned by the supervisors and/or Physicians.
  • To ensure PCP continuity, please make sure patients are seeing their designated provider.
  • Please be sure to update patient PCP in the event they change PCP’s or provider is no longer here at clinic.
  • Referral Tracking- Track patients Referrals by contacting the referring physician’s office and completing the order in Allscripts.
  • Performs other duties as assigned.

Qualifications

High school diploma. At least one year experience in a doctor’s office. Excellent communication and people skills. Experience in a “fast paced” ambulatory setting is desirable. Training in electronic health records is desirable. Willingness to learn new skills and apply as deemed appropriate by the assigned supervisors.

Location : Location

US-VA-Norfolk

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