Senior Patient Account Representative

Position Number
Compensation Max
USD $17.22/Hr.
Compensation Min
USD $13.25/Hr.


Under general supervision, executes billing and patient account information to include your general office workload.  She/he is responsible for educating patient on the financial policies of the practice.  This person will write referrals and obtain referrals and authorization and make sure the information is entered in the billing system.  Assist with the front office duties such as answering telephones, faxing, patient registration and filing/pulling charts.



  • Responsible for educating the patient on the financial policies of the practice.
  • Obtain referrals and authorization from referring physicians and write referrals.
  • Enter registration and charge information in to the computerized billing system.
  • Responsible for making sure all, services are billed with the correct codes and on a timely basis.
  • Make sure correct insurance is entered into IDX
  • Verify Medicaid products
  • Follow up on patient denials and send requested information to HS
  • Responsible for educating staff on CPT and ICD-10 coding changes.
  • Scan patient Referrals/Authorization, registration and any other document that may be needed in EMR
  • Check Active Task in EMR daily.
  • Check off schedule as charges are reviewed and submitted.
  • Check MFM-Billing Created by Task daily for missing and completed encounter forms.
  • Review and submit office charges for the Department of OB/GYN.
  • Maintain close relations with referring MD offices. Call referring MD’s for referrals when needed.
  • Answer patient phone calls and answer any questions regarding their accounts.
  • Answer questions from the front desk and co-workers regarding office billing.
  • Complete Medical Group Requests.
  • Back up for pre-cert and authorizations.
  • Back up for Surgery Scheduling.
  • Compliance with Policies and Procedures within the Department of Maternal Fetal Medicine, OB/GYN and EVMS Policies and Procedures.
  • Other duties as assigned.


High School graduate with at least three year’s experience in a Health Care billing and collections environment. Knowledge of Third Party Payer rules and regulations. Knowledge of CPT and ICD9 coding practices. A minimum of 45 WPM typing ability.


Location : Location



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