Patient Account Representative

Position Number
Compensation Max
USD $16.25/Hr.
Compensation Min
USD $12.50/Hr.


Review and submit office charges for the Department of OB/GYN.  Enter the referrals that are faxed from the referring physician office for diagnostic testing.  Insurance follow up for claims submitted.  Maintain close working relations with EVMS Health Services and with the Pre-cert and Authorization employee.


This position is located in Norfolk, VA


  • Check Active Task in EMR daily.
  • Print MD schedules from EMR daily.
  • Check off schedule as charges are reviewed and submitted.
  • Check MFM-Billing Created By Task daily for missing and completed encounter forms.
  • Review and submit office charges for the Department of OB/GYN.
  • Maintain close relations with referring MD offices.  Call referring MD’s for referrals when needed.
  • Answer patient phone calls and answer any questions regarding their accounts.
  • Answer questions from the front desk and co-workers regarding office billing.
  • Complete Health Service Requests.
  • Back up for pre-cert and authorizations.
  • Compliance with Policies and Procedures within the Department of Maternal Fetal Medicine,
  • OB/GYN and EVMS Policies and Procedures.
  • Other duties as assigned.
  • Back up for surgery scheduler, order supplies, obtain authorizations for office procedures.



High School graduate with at least one-year experience in a Health Care billing and collections environment.

Must have experience with ICD-9 and CPT coding and strong customer service skills.

Location : Location



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