Responsible for answering all in-coming calls, scheduling and cancelling patient appointments, and sending messages to the appropriate staff or provider in the patient electronic health record. Must be able to read, comprehend and follow instructions, policies, and flow charts. Some decision making skills needed to determine the urgency and direction of the messages. Patient confidentiality must be maintained at all times.
High school diploma plus one year experience performing related functions in a medical practice. Must have some working knowledge of computers and typing experience. Professional, customer service-oriented individual is required.