EVMS

Switchboard Operator

Position Number
6301601
Department
Internal Medicine
Category
Administrative/Clerical
Compensation Max
USD $14.32/Hr.
Compensation Min
USD $11.02/Hr.
US-VA-Norfolk

Overview

Responsible for answering all in-coming calls, scheduling and cancelling patient appointments, and sending messages to the appropriate staff or provider in the patient electronic health record.  Must be able to read, comprehend and follow instructions, policies, and flow charts.  Some decision making skills needed to determine the urgency and direction of the messages.  Patient confidentiality must be maintained at all times.

Responsibilities

  • Responsible for answering a high volume of in-coming calls on a multi-line, call distribution phone system.  Maintain a polite and professional manner at all times.
  • Responsible for taking messages, paging doctors when appropriate, handling hospital consults, and answering inquiries.
  • Schedule/reschedule/cancel patient appointments.  Confirm appointments if Televox reminder system is down.
  • Review and maintain all assigned EHR tasks.
  • Assist patients with information on their medication refills, lab orders, and referrals.  Problem solve when necessary.
  • Gives directions to patients and visitors.
  • Participate in monthly staff meetings.
  • May assist with patient check-in and check-out if necessary. 
  • May assist with referral tracking
  • Performs other duties as assigned.

Qualifications

High school diploma plus one year experience performing related functions in a medical practice.  Must have some working knowledge of computers and typing experience.  Professional, customer service-oriented individual is required. 

Location : Location

US-VA-Norfolk

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