EVMS

  • Medical Assistant

    Position Number
    6140802
    Department
    Otolaryngology
    Category
    Clinical
    Location : Location
    US-VA-Norfolk
  • Overview

    This is a full time position for an advanced medical assistant, providing outpatient care for our patients and assisting our physicians in all clinical areas of the practice.

     

    RMA/CMA certification must be uploaded to profile.  

     

    Responsibilities

    Triage of incoming patients by obtaining vital signs, chief complaint, reconcile medication list, reconcile allergies and prepare patient for the visit.

     

    Obtain all pertinent records and test relating to the current visit – ED records, CT reports and consult report.

     

     Assist physicians with examinations, to include post-operative wound care, assist with minor office procedures and educate patients regarding proper care and follow-up.

     

    Some travel to other satellite offices may be required. 

     

    Review and update medications on the list- do accurate and thorough “bottle check” circling those medications needing to be refilled

     

    Prepare exam rooms for patient visits, restocking of the clinical area and exam rooms. Sterilize instruments when used and maintain medical equipment.

     

    Room all patients and take appropriate vitals while documenting past medical history as applicable in the EMR.

     

    Patient Education / Self-Management:

    Scan upcoming appointments for additional medical record information necessary. Obtain medical records from other physician offices, hospitals, labs, emergency rooms and radiology prior to patient visit.

     

    Complete all “tasks” assigned to individual team (as well as covering for other MA’s who may be temporarily absent). This includes responding to patient messages, prescription refills, lab results, referrals, home health agencies, medication prior authorizations, patient forms and follow up from physicians. All tasks must be reviewed, addressed and marked appropriately before the close of each business day.

     

    Respond to questions from patients, family members, faculty/residents, other health care providers in a timely and professional manner. Patient phone calls should be answered on the same day they are logged in, before leaving for the day.  If patient is not home at the first attempt, a notation should be made in the medical record.  All patient conversations must be documented in the electronic medical record.

     

    Participate in all staff meetings, education lectures and quality improvement activities.

     

    Follow EVMS protocols related to infection control, environmental safety and patient confidentiality.  Complete annual recertification for Blood Borne Pathogens, HIPAA Compliance Training, Respiratory FIT and IT Policy.  Maintain current CPR certification and any updates relating to M.A. Certification.

     

    Perform other duties as assigned

     

    Qualifications

    High school diploma plus successful completion of a Medical Assistant program and certification (RMA or CMA). Equivalent military training will be accepted. Completion of BLS class and re-certify every 2 years. 

     

     

    RMA/CMA certification must be uploaded to profile.  

    Location : Location

    US-VA-Norfolk

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