EVMS

  • Patient Account Representative

    Position Number
    6031001
    Department
    Surgery
    Category
    Administrative/Clerical
    Compensation Max
    USD $16.25/Hr.
    Compensation Min
    USD $12.50/Hr.
    Location : Location
    US-VA-Norfolk
  • Overview

    Provides support to the billing division to include data entry, denials, patient interaction, patient account research, and insurance referrals, etc.

    Responsibilities

    • Submits Encounter Forms through Electronic Health Record (EHR) system.
    • Key/Data entry all charges into the E H R/ IDX WED-Extend based on division(s) assignment.
    • Schedules Appointments.
    • Is prepared and organized for the daily schedule.
    • Assists with maintaining patient records through the E H R.
    • Assists patients/customers with insurance information and balances
    • Ensures doctor(s) submit notes in a timely manner in order to process claims efficiently.
    • Review and compare Sentara Norfolk General surgery posting report to what has been key into the IDX and E H R system to ensure all charges are accounted.
    • Batches charge tickets to send to EVMS Health Services when charges are not keyed by Surgery staff.
    • Interviews patients to obtain personal, financial and medical information, and creates patient electronic medical charts.
    • Verifies insurance information by calling carrier if applicable.
    • Receives payments from patients, writes receipts and writes daily cash journals following cash receipt policy. 
    • Responds to inquiries from patients and researches accounts.
    • May work at reception desk to provide back up as needed.
    • Must possess the ability and skill to work well in a team environment. 

    Qualifications

    High school diploma or GED and minimum of one year of patient billing experience.  Medical applications software experience preferred.  Knowledge of ICD-9 and CPT coding required.  Customer service oriented individual is required. Type at least 55 WPM.  Certified Professional Coder (CPC) preferred.

    Location : Location

    US-VA-Norfolk

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