EVMS

  • End User Support III

    Position Number
    1819406
    Department
    Network Center
    Category
    Information Technology
    Compensation Max
    USD $69,381.00/Yr.
    Compensation Min
    USD $54,416.00/Yr.
    Location : Location
    US-VA-Norfolk
  • Overview

    Position provides implementation and maintenance of all desktop/laptop computer capabilities in a complex network environment.

    Responsibilities

    General:

    • Duties include: prioritizing project analysis, development and maintenance; initiating and performing system improvements or enhancements; researching and understanding new hardware and software systems; and taking appropriate action to correct user problems and concerns.
    • Planning, designing and maintaining the facility’s automation activities to facilitate cost-effective management of programs, quality control of information and data, assuring compliance with regulations, standards and directives, and to meet the internal and external information needs.
    • Installing and implementing new data processing hardware equipment and components.
    • Troubleshooting and solving personal computer, Hewlett-Packard LaserJet (all models) and other printers, and local area network components and infrastructure hardware problems.
    • Serves as the facility’s technology coordinator for planning, designing, and technical support needs including coordinating system configuration needs with in-house technical staff and equipment vendor personnel.
    • May serve as project manager for coordinating between users and IT staff, for problem resolution, and for project evaluation and implementation.

    Position Specific:  NIC

    • Conduct campus wide support for all desktop and laptop systems utilizing Windows and Linux operating systems to include:
      • Installing new PC’s and related client applications with full network capabilities.
      • Configuring PC’s for local access security, web security, anti-virus protection, spyware protection and Operating System security patches.
      • Installing and configuring VPN and remote management software.
      • Repairing all types of software damage, including Operating System re-install where required.
      • Repairing hardware malfunctions within limits of vendor’s warranty support.
      • Installing and configuring network printers.
    • Perform network administration for all Novell edirectory, Microsoft Active Directory, Blackboard, Email and Linux user accounts to include:
      • Account creation
      • Troubleshooting and password assistance
      • Account disabling and deletion
    • Provide user assistance with basic operations of Office applications such as MS Word, Excel, and PowerPoint.
    • Administer the EVMS Blackboard online learning system.
    • Install and maintain specialized server applications such as: WebMD, Professional Skills workstations, and Canon printer/copier systems.
    • Troubleshoot network connectivity issues to the local closet level. Assist network engineers with peculiar location technical requirements.
    • Maintain physical security (Computrace) and desktop inventory applications.
    • Perform other duties as assigned.

    Qualifications

    • Associate’s degree in MIS, Computer Science, or related technical field or equivalent experience and a minimum of 5 years experience in network and desktop support.
    • Works effectively with Novell, Microsoft, Linux, and Unix systems.
    • Competency designations are desired, but proof of detailed training or specifically applicable experience may be accepted.
    • Requires significant experience planning, implementing and administering local are networks.
    • Some previous experience as a sever administrator of various Microsoft OS based servers to include Exchange, SQL, IIS.
    • Ability to interact effectively with users and other personnel.
    • Excellent communication skills required.
    • Knowledge of network operating systems and administration of network equipment.
    • Related degree preferred, but experience may substitute.

    Location : Location

    US-VA-Norfolk

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