EVMS

  • Network Administrator I

    Position Number
    1810601
    Department
    Network Center
    Category
    Information Technology
    Compensation Max
    USD $61,280.00/Yr.
    Compensation Min
    USD $48,062.00/Yr.
    Location : Location
    US-VA-Norfolk
  • Overview

    Position provides implementation and maintenance of all desktop/laptop computer capabilities in a complex network environment.

     

    Responsibilities

    General:

    • The selected candidate will serve as the primary point of contact and provide first- and second-level support to internal and external users of systems.
    • Provide services for hardware/software installation, troubleshooting and configuration, and technical support for mobile devices, telecommunications, LAN/WAN, and standalone hardware and software systems. 

     

    Position Specific: NIC

    • Conduct campus wide support for all desktop and laptop systems utilizing Windows, Mac and Linux operating systems to include:
      • Installing new PC’s and related client applications with full network capabilities.
      • Configuring PC’s for local access security, web security, anti-virus protection, supplemental desktop protection software and Operating System security patches.
      • Installing and configuring VPN, remote management software and other enterprise applications.
      • Repairing all types of software damage, including Operating System re-install where required.
      • Repairing hardware malfunctions within limits of vendor’s warranty support.
      • Installing and configuring network printers and multifunction devices.
    • Perform network administration for all Microsoft Active Directory, Micro Focus eDirectory, Blackboard, Email and Linux user accounts to include:
      • Account creation
      • Troubleshooting and password assistance
      • Account disabling and deletion
    • Provide user assistance with basic operations of enterprise applications and acting as a support liaison with externally supported applications. 
    • Administer specialized applications as needed including the EVMS Blackboard learning system.
    • Assist with the configuration of Mobile Devices for BYOD access and other wireless troubleshooting.    
    • Troubleshoot network connectivity issues (wired or wireless) to the local closet level or access point. Assist network engineers with peculiar location technical requirements.
    • Maintain device physical security (Computrace) and desktop security applications.
    • Perform other duties as assigned.

    Qualifications

    • Associate’s degree in MIS, Computer Science, or related technical field or equivalent experience and a minimum of 2 years experience in network administration and desktop support.
    • Works effectively with Microsoft, Linux, and Mac systems.
    • Competency designations such as certifications are desired but proof of detailed training or specifically applicable experience may be accepted.
    • Considerable knowledge of the Windows operating system; considerable knowledge of common applications such as the MS Office product suite; demonstrated experience resolving technical problems for on-site and remote clients (computer/network related); and experience working in a Help Desk Call Center environment.
    • The successful candidate should possess experience supporting PCs, peripherals, and mobile devices. 
    • Good communication, problem solving and technical writing skills are also required.

    Location : Location

    US-VA-Norfolk

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