Position provides implementation and maintenance of all desktop/laptop computer capabilities in a complex network environment.
The selected candidate will serve as the primary point of contact and provide first- and second-level support to internal and external users of systems.
Provide services for hardware/software installation, troubleshooting and configuration, and technical support for mobile devices, telecommunications, LAN/WAN, and standalone hardware and software systems.
Position Specific: NIC
Conduct campus wide support for all desktop and laptop systems utilizing Windows, Mac and Linux operating systems to include:
Installing new PC’s and related client applications with full network capabilities.
Configuring PC’s for local access security, web security, anti-virus protection, supplemental desktop protection software and Operating System security patches.
Installing and configuring VPN, remote management software and other enterprise applications.
Repairing all types of software damage, including Operating System re-install where required.
Repairing hardware malfunctions within limits of vendor’s warranty support.
Installing and configuring network printers and multifunction devices.
Perform network administration for all Microsoft Active Directory, Micro Focus eDirectory, Blackboard, Email and Linux user accounts to include:
Troubleshooting and password assistance
Account disabling and deletion
Provide user assistance with basic operations of enterprise applications and acting as a support liaison with externally supported applications.
Administer specialized applications as needed including the EVMS Blackboard learning system.
Assist with the configuration of Mobile Devices for BYOD access and other wireless troubleshooting.
Troubleshoot network connectivity issues (wired or wireless) to the local closet level or access point. Assist network engineers with peculiar location technical requirements.
Maintain device physical security (Computrace) and desktop security applications.
Perform other duties as assigned.
Associate’s degree in MIS, Computer Science, or related technical field or equivalent experience and a minimum of 2 years experience in network administration and desktop support.
Works effectively with Microsoft, Linux, and Mac systems.
Competency designations such as certifications are desired but proof of detailed training or specifically applicable experience may be accepted.
Considerable knowledge of the Windows operating system; considerable knowledge of common applications such as the MS Office product suite; demonstrated experience resolving technical problems for on-site and remote clients (computer/network related); and experience working in a Help Desk Call Center environment.
The successful candidate should possess experience supporting PCs, peripherals, and mobile devices.
Good communication, problem solving and technical writing skills are also required.