EVMS

  • Patient Account Representative

    Position Number
    6409448
    Department
    EVMS Medical Group
    Category
    Administrative/Clerical
    Compensation Max
    USD $16.58/Hr.
    Compensation Min
    USD $12.75/Hr.
    Location : Location
    US-VA-Norfolk
  • Overview

    The Patient Account Representative performs the daily patient follow-up on outstanding patient balances.  Receives patient inquiries on statements received for the services provided by EVMS Medical Group clinical Providers.

    Responsibilities

    • Work past due accounts through the IDX system’s PCS (paperless collection system) workfile.  These workfiles are established by the Supervisor and are assigned specific criteria (generally by age in A/R) and prioritized for the PAR to work.
    • Contact patients and handle patient walk-ins to discuss their account status and determine appropriate payment arrangements.
    • Obtain financial interviews from patients to determine financial need and ability to pay.
    • Contact the Clinical Departments when patients are disputing charges to determine if the charges are appropriate or how the unit wants the accounts handled.
    • Refer sensitive collection issues and difficult patient concerns to the Senior PAR or Supervisor in a timely fashion.
    • Mail requested itemized manual statements, when applicable.
    • Coordinate the exchange of patient and insurance information with the clinical departments, Medical Group departments and hospitals, where applicable.
    • Ensure that collection letters are sent to the guarantor of the account when payments are not made within 90 days (three statements).
    • Use the IDX PCS tickler system to follow through on the patient’s promised payment.
    • Handle all patient correspondence in a timely manner.
    • Update patient registration.
    • Other duties as assigned.

    Qualifications

    HS diploma and one year experience in healthcare billing required.  Must have experience with ICD-9 and CPT coding and strong customer service skills.

    Location : Location

    US-VA-Norfolk

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