EVMS

Medical Receptionist

Position Number
50433A
Department
Otolaryngology
Grade
10
Compensation Min
USD $34,289.00/Yr.
Compensation Max
USD $44,576.00/Yr.
Category
Clinical
Location : Location
US-VA-Norfolk
Type
Regular Full-Time

Overview

Located at the newly established center for Facial Plastic Surgery, this position is responsible for providing excellent customer service while answering a high volume of telephone calls, redirecting calls to appropriate physicians or staff, scheduling patient appointments, reviewing and building patient demographic information in IDX, and scanning records into Allscripts. Under direction the role will also perform other Administrative tasks as needed.

Responsibilities

Answer telephones

 

Triage & direct phone calls to appropriate individual or area

 

Enter patient information into IDX system

 

Schedule appointments

 

Assure appropriate referrals are in place for each Date of Service

 

Verify insurance information

 

Follow-up with referring physician &/or patient if referral is required

 

Forward messages to physicians and staff in Allscripts

 

Schedule surgeries for assigned doctor in a timely manner including obtaining all required authorizations

 

Perform other duties as assigned, according to the individual departmental needs

Qualifications

High school diploma. One (1) year office/clerical experience preferred. Experience performing related functions in a medical practice is preferred. Previous front desk customer service experience will be considered.  Professional, customer service-oriented individual is required.

 

Location : Location

US-VA-Norfolk

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