Responsible for answering a high volume of telephone calls, redirecting calls to appropriate physicians or staff, scheduling (new) patient appointments, reviewing and building patient demographic information in IDX, scanning records into Allscripts.

• Meet and greet all incoming patients, screening arriving visitors to the office all in a polite and courteous manner.
• Assist patients in completion of all paperwork, HIPPA forms and updates as well as setting up appointments with their Primary Care Provider
• Confirm patient’s insurance eligibility, copy card and confirm their PCP. Update demographics at every visit (name, dob, address, phone number and email address)
• Collect co-pays and fees for services. Ensuring receipts are given to patient.
• Arrive patient in the electronic health record for nursing staff to be able to triage patient.
• Balance collections each day for next days pick up by Medical Group.
• Review and complete all EHR tasks that are assigned to you and your appropriate team.
• Sending Task including detailed information to clinical staff and physicians.
• Supplement office staff by assisting with photocopying, various office tasks, re- supplying work stations.
• Work with other staff when needed to find charts, process requests for medical records, scanning, scheduling patients for appointments, special procedures and the required referrals.
• Maintains a polite and professional demeanor at all times
• Promote “Follow My Health” to all patients not currently enrolled.

• Assist patients with payment plans, indigent services and Medicaid processes
• Answers all incoming telephone calls from patients, hospitals, doctor offices and other medical facilities
• Schedule all appointments with designated Provider
• Directs calls to appropriate party
• Assist patients with information on medication refills, lab orders and referrals
• Pre registering patients to establish new care including confirm patient’s insurance. For established patients update all information in the computer
• Calling patients and scheduling appointments from reminder and bump lists.
• Flag all deceased patient and notifying appropriate party
• Work with other staff when needed to process requests for medical records, scheduling patients for appointments and special procedures.
• Handle all incoming patient paperwork
• Participates in department staff meetings and other quality improvement activities required and volunteered for.
• Maintains a polite and professional demeanor at all times.
• Check out patients after appointment, to ensure patient has a follow up prior to leaving
• Inform patients of “Follow My Health” (Patient Portal); Sending daily invites to all NEW/ESTABLISHED Patients
• Handle all office mail

• Assist in scanning documents
• Assist in processing requests for medical records
• Assist with urgent referrals and imaging
• Perform “other” duties as assigned by the supervisors and/or Physicians.

Performs other duties as assigned, according to the individual departmental needs.

High school diploma. One (1) year office/clerical experience preferred. Experience performing related functions in a medical practice is preferred. Previous front desk customer service experience will be considered.  Professional, customer service-oriented individual is required.