This is a position for a Medical Assistant with the EVMS Ear, Nose and Throat Surgeons. Under direct supervision this position will assist with clinical assignments for assigned care teams within the Department

Chart preparations- i.e.: reviews the last clinic note, gathers test results and
other pertinent data relevant to visit, loads images, documents recent surgeries
in Allscripts, scanning, filing, recording of patient information, surgical packet
preparation i.e.: pre/postoperative care instructions and education per
department protocol

Responsible for timely communication of patient needs and requests by
providing appropriate follow-up for patients i.e.: medical imaging requests,
cardiac or medical clearance, medication and prior authorizations, allergy
testing or treatments, scheduling of patient appointments, transmission of
laboratory orders, completion of FMLA and other disability documents

Completes delegated tasks from the current and prior day i.e.: patient
messages, prescription refills, lab results, referrals, home health agency
requests, medication prior authorizations, patient forms, and physician follow-
up. All tasks must be reviewed, addressed, and marked appropriately before
the close of each business day.

Coordinates services with specialists i.e.: radiation oncology, pulmonology,
endocrinology, nutritional counseling, or social services consultation.
Documents all correspondence and interventions in the electronic health
record.

Maintains inventory of medical and office supplies and submits reorder
requests to the office manager or appropriate staff member. Cleans, sterilizes,
and maintains used instrumentation per department protocol

Facilitates scheduling of surgeries with surgery scheduler.
 
The successful candidate in this role shall respond to questions from patients, family
members, faculty/residents, other health care providers in a timely and professional
manner. Patient inquiries should be answered on the same day they are received,
before leaving for the day.  If patient is not home at the first attempt, a notation should
be made in the medical record.  All patient conversations must be documented in the
electronic medical record.
 
Participate in all staff meetings, education lectures and quality improvement activities.
 
Follow EVMS Medical Group protocols related to infection control, environmental
safety and patient confidentiality.  Complete annual recertification for Blood Borne
Pathogens, HIPAA Compliance Training, Respiratory FIT and IT Policy.  Maintain
current CPR certification and any updates relating to M.A. Certification.
 

• Completion of a program of instruction for Medical Assistants as well as certification as a Medical Assistant such an RMA or CMA is required, or ability to obtain certification within 90 days of hire.

• Completion of BLS training and recertification every 2 years

• Prior experience in a surgical setting strongly preferred. 
• The candidate shall be detail oriented, self-motivated, and possess excellent time management and
  interpersonal skills.
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• The candidate will be able to overcome obstacles through problem solving.
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• The candidate shall have a broad range of medical terminology knowledge.
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• The candidate shall be able to show empathy and understanding for patients and colleagues