Medical Assistant with the EVMS Ear, Nose and Throat Surgeons, under direct supervision this position will assist with clinical assignments for assigned care teams within the Department.

The successful candidate in this role shall respond to questions from patients, family members, faculty/residents, other health care providers in a timely and professional manner. Patient inquiries should be answered on the same day they are received, before leaving for the day.  If patient is not home at the first attempt, a notation should be made in the medical record.  All patient conversations must be documented in the electronic medical record.

Follow EVMS Medical Group protocols related to infection control, environmental safety and patient confidentiality.  Complete annual recertification for Blood Borne Pathogens, HIPAA Compliance Training, Respiratory FIT and IT Policy.  Maintain current CPR certification and any updates relating to M.A. Certification.

• Chart preparations- i.e.: reviews the last clinic note, gathers test results and other pertinent data relevant to visit, loads images, documents recent surgeries in Allscripts, scanning, filing, recording of patient information, surgical packet preparation i.e.: pre/postoperative care instructions and education per department protocol
• Responsible for timely communication of patient needs and requests by providing appropriate follow-up for patients i.e.: medical imaging requests, cardiac or medical clearance, medication and prior authorizations, allergy testing or treatments, scheduling of patient appointments, transmission of laboratory orders, completion of FMLA and other disability documents
• Completes delegated tasks from the current and prior day i.e.: patient messages, prescription refills, lab results, referrals, home health agency requests, medication prior authorizations, patient forms, and physician follow-up. All tasks must be reviewed, addressed, and marked appropriately before the close of each business day.
• Coordinates services with specialists i.e.: radiation oncology, pulmonology, endocrinology, nutritional counseling, or social services consultation. Documents all correspondence and interventions in the electronic health record.
• Maintains inventory of medical and office supplies and submits reorder requests to the office manager or appropriate staff member. Cleans, sterilizes, and maintains used instrumentation per department protocol
• Facilitates scheduling of surgeries with surgery scheduler.

Successful completion of a Medical Assistant program. Equivalent military training will be accepted.  Must have certification (CMA or RMA) or ability to obtain withn ninety (90) days of employment. Completion of BLS class and re-certify every 2 years.

Previous medical office experience with relevant functions in a doctor’s office preferred.  Must have some working knowledge of computers.  Customer service-oriented individual is required.

*Certification must be uploaded to your profile. 

• The candidate shall be detail oriented, self-motivated, and possess excellent time management and interpersonal skills.
• The candidate will be able to overcome obstacles through problem solving.
• The candidate shall have a broad range of medical terminology knowledge.
• The candidate shall be able to show empathy and understanding for patients and colleagues.