Greets incoming patients/visitors, answers incoming telephone calls, retrieves messages from office voicemail, retrieves/sends office documents via fax machine, scans patients’ data into the electronic health record (EHR), performs appointment check in/out procedures, verifies patients’ insurance and referrals requirements, and schedules office and specialty appointments.  Maintains patients’ confidentiality at all times. 

• Opens/closes the office:  Retrieves messages from office voicemail, pages providers as required for messages, retrieves/sends office documents via fax machine, scans patients’ data into the EHR, retrieves/distributes incoming and outgoing mail, and send patients’ appointment reminders.
• Greets incoming patients/visitors and arrives patients’ appointments in the EHR in a courteous/timely manner.
• Checks-in/out patients, obtains referrals as appropriate, distributes/collects new patient packages to/from patients and caregivers,  and schedules office and specialist appointments as required.
• Registers/edits existing and new patients’ demographics, verifies patients’ insurance eligibility/copays requirements, posts payments into practice management database (IDX), and collects patients’ copays and send financial documents to the Medical Group. 
• Completes/maintains Front Desk task lists in the EHR and assists with daily/monthly reports as directed. 

Health Information Responsibilities:

• Input data into the EHR:  All documents must be sorted into categories, prioritized, scanned into the EHR and then electronically filed into patients’ chart
• Accountable for maintaining/completing the Referral and Diagnostic/Imaging task lists in the EHR.  Maintains audit lists/complies to payers’ audit requests for medical records.  Coordinates/completes audit requests in a timely manner where EVMS providers render services.
• Releases medical records as appropriate:  Verifies requests for medical records have a release of authorization form completed/signed, complies with established protocols and systems to dispense medical records, completes medical records release log, and faxes appropriate information to requesting entity or print/download appropriate information from chart.
• Accept and sign for court subpoenas, monitor required date medical records are due for court and/or if a “quash for motion” is in effect.

Process All Referrals sent by Provider through the EHR.

• Verifies the order has everything needed to process.  This includes, but is not limited to:
• Proper diagnosis codes.
• Clear request of why patient needs to be seen.
• Completed office notes from that visit.
• Verify Insurance eligibility to specialist if required by patient’s insurance.
• Fax medical records electronically to the specialist from the EHR following the electric referral process.
• Electronically send patient information to medical office for them to contact the patient to schedule. the appointment in and outside of area or provide patient with a list of specialists and their contact number(s).
• Ensures all referrals are completed when the notes from the specialists or outside providers are received.

OTHER DUTIES AND RESPONSIBILITES

All other duties as assigned related to front office and administrative duties.

Gives directions to patients and visitors.

Maintains order in reception room

Candidate must possess excellent written and verbal communication skills. Must be highly organized with outstanding customer service-oriented attitude and have the ability to adapt and work under pressure. Prior experience working in a medical office setting highly desired but not required.