Responsible for monitoring daily practice support functions, customer service, supervision of non-provider staff (two certified professional coders), facilities and equipment, and budget performance.

Administrative

• Administers the recruitment, selection, assignment and training of administrative staff. Approves all matters related to employee evaluations, transfers, promotions, discipline, terminations and resignations.
• Facilitates faculty recruitment activities to include interviews and coordination of faculty appointment and hospital credentialing (as well as reappointment of existing faculty).
• Initiates all requests for Personnel Action for all positions within the department.
• Assists Chairman in the preparation of departmental reports.
• Facilitates clinical scheduling of physicians at all facilities including temporary locum coverage and on call coverage.
• Maintain customer-focused practice environment with process for feedback from the faculty & staff.
• Ensure timely response to customer complaints relating to the practice’s operation, either in person or by telephone. Work with EVMS MG or Department Chairman as appropriate based upon the complaint.
• Facilitates EVMS Elective Rotation in Radiation Oncology.
• Facilitates quarterly ACRO Peer Review reports for Sentara.
• Provides back up for certified coders as needed.

Personnel Responsibilities

• Determine, in collaboration with the EVMS MG CEO and Chairman, support staff requirements for the practice.
• Ensure proper orientation of all providers and support staff.
• Provide personnel with clear expectations of their responsibilities and encourage the freedom to do creative problem solving.
• Evaluate all personnel for whom there is direct supervision within the expected time frames.
• Responsible for entry of time away in the Time and Attendance system for all faculty & staff.

Facilities, Equipment and Supplies

• Provide a comfortable and satisfying practice setting for the professional staff.
• Respond to provider needs for equipment and supplies in a timely manner.
• Ensure administrative area is properly maintained and cleaned.

Financial

• Assists Chairman in the development of an Annual Budget Plan.
• Processes and approves all purchase orders, except for self. All purchases for self will be approved by the Chairman and/or designee.
• Processes travel vouchers for all faculty & staff.
• Ensures proper coding and timely charge entry for all clinical services provided by the practice.
• Performs internal audit of professional billing at time of close out to ensure maximum and accurate charge capture; review & process tasks for claims denials. Facilitates internal audits by EVMS MG as well as external audits as needed.
• Attend monthly meeting with EVMS MG task force to review charge flow, claims denials and bad debt.

Quality Improvement

• Participate in EVMS Medical Group Practice Management Committee & departmental operational meetings as requested.
• Keep informed of current trends within group practice through literature and attendance at professional meetings.
• Develop plans and make recommendations relating to changes in the coding and reimbursement related to Radiation Oncology services.
• Serve as a liaison with EVMS Medical Group, Sentara clinical staff and other administrative staff within EVMS.

Bachelors Degree plus three (3) years of relevant experience in a medical office environment. Experience working with Microsoft Office Suite, Electronic Health Record, and IDX Billing System is preferred. CPC & ROCC certification and extensive experience working with CPT/ICD 10coding is highly preferred. Must have a comprehensive understanding of all insurance types and requirements. Knowledge of CMS guidelines and National Correct Coding Policy.