This is a fulltime position for a Medical Assistant with the department of Otolaryngology, in the division of Facial Plastic Surgery. Under direct supervision, this position will assist with clinical assignments and administrative duties for assigned care teams within the department

• Assists providers as a medical assistant in the clinical care of patients, by obtaining vital signs, height, weight, temperature, and blood pressure. Participates in chart preparations to gathers pertinent data relevant to visit.
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• Responsible for timely communication of patient needs and requests by providing appropriate follow-up for patients i.e.: medical imaging requests, cardiac or medical clearance, medication and prior authorizations, scheduling of patient appointments, Mohs coordination, transmission of laboratory orders, and completion of FMLA and other disability documents
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• Completes delegated tasks i.e.: patient messages, prescription refills, lab results, referrals, home health agency requests, medication prior authorizations, patient forms, and physician follow-up.
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• Coordinates services with specialists i.e.: radiation oncology, pulmonology, endocrinology, nutritional counseling, or social services consultation. Documents all correspondence and interventions in the electronic health record.
• Maintains inventory of medical and office supplies and submits reorder requests to the office manager or appropriate staff member. Cleans, sterilizes, and maintains used instrumentation per department protocol.
• Will travel to other Department of Otolaryngology practice locations to provide support when needed.
• Facilitates scheduling of surgeries with surgery scheduler.
• The successful candidate in this role shall respond to questions from patients, family members, faculty/residents, other health care providers in a timely and professional manner. Patient inquiries should be answered on the same day they are received, before leaving for the day.  If patient is not home at the first attempt, a notation should be made in the medical record.  All patient conversations must be documented in the electronic medical record.
• Participate in all staff meetings, education lectures and quality improvement activities. 
• Follow EVMS Medical Group protocols related to infection control, environmental safety and patient confidentiality.  Complete annual recertification for Blood Borne Pathogens, HIPAA Compliance Training, Respiratory FIT and IT Policy.  Maintain current CPR certification and any updates relating to M.A. Certification

• Certification as a Medical Assistant such an RMA or CMA is required.
• Completion of BLS training and recertification every 2 years.

• Prior experience in an ENT office is preferred
• Must be
  • Detail oriented
  • Multi-tasking
  • Strong time management skills
  • Solid interpersonal skills
  • Medical Terminology