This position is for a Medical Assistant to support the activities of the Facial Plastic Surgery Division and Aesthetic MedSpa. The position will be active in a variety of Medical and Administrative activities and primarily locate at the Facial Plastic Surgery office at 6261 E. Virginia Beach Blvd near the campus of Sentara Leigh.

• Chart preparations- i.e.: reviews the last clinic note, gathers test results and other pertinent data relevant to visit, loads images, documents recent surgeries in Allscripts, scanning, filing, recording of patient information, surgical packet preparation i.e.: pre/postoperative care instructions and education per department protocol
• Responsible for timely communication of patient needs and requests by providing appropriate follow-up for patients i.e.: medical imaging requests, cardiac or medical clearance, medication and prior authorizations, allergy testing or treatments, scheduling of patient appointments, transmission of laboratory orders, completion of FMLA and other disability documents
• Completes delegated tasks from the current and prior day i.e.: patient messages, prescription refills, lab results, referrals, home health agency requests, medication prior authorizations, patient forms, and physician follow-up. All tasks must be reviewed, addressed, and marked appropriately before the close of each business day.
• Coordinates services with specialists i.e.: radiation oncology, pulmonology, endocrinology, nutritional counseling, or social services consultation. Documents all correspondence and interventions in the electronic health record.
• Maintains inventory of medical and office supplies and submits reorder requests to the office manager or appropriate staff member. Cleans, sterilizes, and maintains used instrumentation per department protocol
• Facilitates scheduling of surgeries with surgery scheduler.
• Performs other duties as assigned.
• The successful candidate in this role shall respond to questions from patients, family members, faculty/residents, other health care providers in a timely and professional manner. Patient inquiries should be answered on the same day they are received, before leaving for the day.  If patient is not home at the first attempt, a notation should be made in the medical record.  All patient conversations must be documented in the electronic medical record.
• Participate in all staff meetings, education lectures and quality improvement activities.
• Follow EVMS Medical Group protocols related to infection control, environmental safety and patient confidentiality.  Complete annual recertification for Blood Borne Pathogens, HIPAA Compliance Training, Respiratory FIT and IT Policy.  Maintain current CPR certification and any updates relating to M.A. Certification.

Successful completion of a Medical Assistant program required. The position requires certification as a Medical Assistant (CMA, RMA or equivalent), or ability to obtain certification  within 90-days of hire. Prior experience in a medical office or Medical Assistant experience strongly preferred. Experience in a high volume surgical practice is preferred.  

Desired Candidate Skills: 

• The candidate shall be detail oriented, self-motivated, and possess excellent time management and interpersonal skills.
• The candidate will be able to overcome obstacles through problem solving.
• The candidate shall have a broad range of medical terminology knowledge.
• The candidate shall be able to show empathy and understanding for patients and colleagues