Position assists physicians, APPs, and nursing staff with patient care to include patient triage, referral orders, retrieve imaging and lab results, process work tasks, messages in the EHR and patient portal, assists other clinical staff with daily clinical and administrative tasks, and stock/prepare exam rooms. Also prepares patients for provider visits and assisting providers with procedures. Position includes responsibility to assist with front and back-office procedures to include scheduling appointments, checking-in and check-out patients.

PATIENT CARE RESPONSIBILITY:

• Reviews list of patients coming in for next day’s appointments and obtains any missing clinical information prior to the visit.
• Manage the additional support staff within the division, responsible for staff scheduling, coverage and
• Phone triage and assist in calling patients & pharmacies to relay prescription, advice or instructions for the providers.
• Take vital signs such as height, weight, temperature and blood pressure, records in electronic health record.
• Chaperons and assists providers and nurses as
• Maintains clean, well-equipped examination rooms, cleans and sterilizes
• Stock examination rooms and triage area with medical Inventory and submit reorder requests to office manager.
• Check EMR tasks
• Give injections under the supervision of the nursing
• Perform departmental employee respirator fit testing and coordinate with Environmental Services.
• Manage internal/external referrals for the
• Check-in and check-out patients, obtain and scan
• Will travel to other Department of Medicine practices to provide support when
• Maintain the Referrals, Prior Authorizations, scheduling lists such as Bump, Reminder and waitlist for all providers in the division.

OTHER DUTIES AND RESPONSIBILITES AS NEEDED:

• Answer incoming telephone calls and facilitate patient needs as appropriate. Also responsible for taking messages in the electronic health record, paging doctors when appropriate and answering inquiries.
• Schedule patient appointments when
• Anticipates needs, problems, critical issues and opportunities as they arise and advises Practice Manager accordingly
• Creates and maintains the filing systems
• Create weekly floor schedule for Providers &

Performs other duties as assigned

 Successful completion of a Medical assistant program (or equivalent military training) and certification (CMA, CCMA, or RMA) is required or ability to obtain certification within the first 90-days of employment. Must complete a Basic Life Support (BLS) class and re-certify every 2 years.

Previous medical office experience with relevant functions in a doctor's office preferred. Must have some working knowledge of computers.

Customer service-oriented individual is required

Experience working with Infectious Diseaase patients and the Ryan White Program preferred.