Responsible for working directly with our Otolaryngology patients and the referring providers. This position is responsible for ensuring appropriate referral information is received, scheduling patients for new patient appointments and follow ups, and completing correspondence to the referring provider’s office. This position is also responsible for checking in/out patients, answering the telephone, scanning pertinent patient data into the electronic medical record, and verifying patient insurance information.   Patient confidentiality must be maintained at all times.

Open and close the office.

Check patients in and out, collect copays, balances, self-pay, and cosmetic fees at time of service and record payments in Epic.

Checks the electronic medical record for referrals and authorization prior to visit or upon patient arrival. Makes sure all information/ paperwork in scanned into the patient’s chart.

Performs daily batch in accordance with EVMS Medical Group cash handling policy and send to EVMS Medical Group for deposit.