This position is responsible for all administrative duties of the clinic. Compiles regular and special reports using established formats and procedures. Must be well organized, highly flexible, posse a keen awareness of customer service, and have the ability to multi-task and prioritize under pressure. Ability to manage and meet deadlines for multiple projects.

• Answers multi-line phone system within the third ring using EVMS GFM greeting
• Schedule patient appointments
• Calling patients and scheduling appointments from reminder and bump lists.

• Verify accuracy of providers Microsoft Outlook calendar from master schedule
  • Notifying appropriate people of discrepancies
• Review Quality measure reports
  • Track/enter statistical information for specified demographic and/or population
  • Prepare reports as needed

• Register and Pre registering patients to establish new care including confirm patient’s insurance. For established patients update all changed information in the computer
• Collect co-pays
• Ensure daily deposit is ready for pick up
• Responsible for the accuracy of information obtained from complex multi-payer insurance companies to include but not limited to verification of benefits eligibility procedures; procuring and completing documentation for pre-certification and referral/authorizations.
• Assist patients with payment plans, indigent services and Medicaid processes

• Review and complete all EHR tasks that are assigned in accordance to EVMS Medical Group standards

• Flag all deceased patient and notifying appropriate party
• Ensure patients complete survey prior to exiting
• Please be sure to update patient PCP in the event they change PCP’s or provider is no longer here at clinic.
• Check out patients after appointment, to ensure patient has a follow up prior to leaving
• Inform patients of “Follow My Health” (Patient Portal)
• Send daily invites to all NEW/ESTABLISHED Patients

• Sort incoming correspondence into appropriate categories to prepare for scanning.
• Scan sorted patient information into batched categories
• Sort scanned patient information from batches into the proper patient’s chart accurately and task physician for sign off.
• Task respective physician patient medical information when appropriate.
• Research patient’s chart for information needed by other physician’s offices, home health agencies, hospitals and other outside sources. Print and fax or mail for outside requests.
• Obtain medical records from outside sources requested by EVMS physicians.
• Enter health maintenance results in the EHR when made available, set up reminders to ensure follow-up.
• Collect daily items for medical records from nurses’ stations, resident and faculty mail boxes, and out boxes in medical records.
• Print and mail patient letters written by physicians.

• Process orders such as home healthcare, durable medical equipment and respiratory, etc.
• Process orders, schedule appointments and follow-up for specialty procedures in order to complete orders for imaging and other requested tests
• Process online referrals via insurance company’s websites as well as manually written referrals
• Retrieve patient information from V.11 to fax to referring providers & specialist

• Perform “other” duties as assigned by the supervisors and/or Physicians.

Candidate must have prior experience in a health care environment

Strong attention to detail, organizational and communicational skills needed.  Strong MS Office skills to include Word, Excel and Outlook needed.  Understands and ensures HIPAA policies.