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TMC Client Partner

Position Number
00769A
Department
Human Resources
Grade
15
Compensation Min
USD $55,000.00/Yr.
Category
Human Resources
Location : Location
US-VA-Norfolk
Type
Regular Full-Time

Overview

The Talent Management & Culture Division is dedicated to fostering a workplace where employees feel valued, supported, and empowered to thrive. We are committed to attracting, developing, and retaining top talent while cultivating a supportive and collective environment. 
 
Guided by our core values—collaboration, cultural competence, accountability, integrity, and compassion—we strive to create a culture of excellence that enhances both individual and organizational success. Through strategic talent initiatives, professional development, and a focus on Monarch well-being, we continue to make ODU a wonderful place to work and grow.
 
The TMC Client Partner – serves as a primary Benefits liaison to all departments with dedicated expertise in benefits administration and wellness. This role primarily provides employees and managers with guidance on health, retirement, and leave programs, ensures accurate benefits processing, and promotes well-being initiatives that enhance the employee experience but also assist with transactional HR functions (Banner data entry, onboarding, HR operations support). 

Responsibilities

Benefits Administration
  • Serve as primary contact for benefits and leave programs.
  • Counsel employees on health, retirement, and wellness benefits.
  • Support claim resolution with vendors and agencies.
  • Track, monitor, and report on leave compliance (FMLA, ADA, VSDP).

Onboarding & Transactions

  • Coordinate new hire benefits enrollment and compliance.
  • Key HR transactions in Banner, VRS, and Cardinal.
  • Maintain document imaging and HR records (BDM).

TMC Operations & Compliance

  • Support audits, surveys, and reporting.
  • Ensure compliance with ACA, HIPAA, COBRA, and other laws.
  • Maintain confidentiality and records security.

Qualifications

Required: 

  • Must be client service focused and maintain a high level of professionalism and discretion. 
  • Must be adaptable and flexible. 
  • Must be able to collaborate and cooperate with colleagues; working in partnership; cultivating, building, and maintaining good relationships with peers and customers; delivering on commitments to the team, clients, and the University. 
  • Some knowledge of the principles of benefits administration. 
  • Some knowledge of federal and state laws/regulations related to human resources management (FMLA, ADA, HIPAA, COBRA, ACA).
  • Some knowledge of HR best practices.

Level and Type of Experience: 

  • Considerable experience in customer service and benefits administration.
  • Prior working experience drafting, preparing, and editing all manner of related correspondence, reports, spreadsheets, presentations, memos, and other documents.
  • Prior working experience in benefits and leave administration in an organization offering a comprehensive benefit package.

Preferred: 

  • Considerable experience in customer service and benefits administration.
  • Prior working experience drafting, preparing, and editing all manner of related correspondence, reports, spreadsheets, presentations, memos, and other documents.
  • Prior working experience in benefits and leave administration in an organization offering a comprehensive benefit package.

Location : Location

US-VA-Norfolk

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