Patient check-in and registration:

• Confirm and update patient registration information at each visit.
• Scan insurance card and picture ID into EMR system at each visit.
• Collect all co-pays and payments and complete cash journals daily.
• Answering telephone in accordance with Medical Group Standards.
• Communicating with patients regarding self-pay agreements.
• Complete EHR tasks in accordance with Medical Group Standards.
• Invite patients to patient portal (Sentara MyChart) and update status in the EHR.
• Check insurance eligibility using Availity and Medicaid online resources.
• Send tasks for all preauthorization needed.
• Collect FMLA paperwork, payment, and update the corresponding log.

Medical records:

• Prepare charts for services 2 days prior to service date.
• Provide correct labels for charts.
• Maintain Medical Records Release Log
• Maintain Medical Records Request Log
• Monitor and respond to medical records requests via voicemails messages, Sentara MyChart, or fax requests.
• Scan documents into appropriate charts daily.
• Responds to Release of Information requests in accordance with the Medical Group HIPAA Compliance Policies.
• Check Medical Records tasks in accordance with Medical Group Standards.
• Compliance with Policies and Procedures within the Department of Maternal Fetal Medicine, OB/GYN, and EVMS Policies and Procedures.
• Performs other duties as assigned, according to the individual departmental needs

Referrals:

• Obtain authorizations and referrals from referring physician’s offices.
• Scheduling of incoming referrals in a timely manner.