Responsible for front and back office procedures to include scheduling appointments, checking-in and out dermatology patients, assisting physicians and Advanced Practice Providers (APP) with patient care to include triage, charting, procedures, ordering and stocking of dermatology supplies.

• Triage all incoming patients by taking vital signs such as height, weight, temperature, blood pressure, reconciling medications, reconciling allergies, updating pharmacy, and all other pertinent Meaningful Use objectives (smoking status, race, ethnicity, language), and accurately recording in electronic health record.
• Scan upcoming appointments for additional medical record information necessary. Obtain medical records from other physician offices, hospitals, labs, emergency rooms, and radiology prior to patient visit.
• Chaperon and assists providers and APP with examinations, to include minor surgeries (excisions), minor procedures (biopsies), and treatments (injections, light therapy) requested in the general dermatology division.
• Assist with Mohs surgery in regards to scheduling patients, prepping patient for surgery, assisting with surgery and closure, wound cleaning and bandaging, suture removal.
• Ensuring instruments are cleaned, packaged appropriately, and autoclaved for procedures.
• Complete order entry in EHR per department protocols and physicians instructions to include: education/instructions, referrals, follow up appointments.
• Performs phone triage, responding to questions from patients, family members, faculty/residents, other healthcare providers in a timely and professional manner. Document all patient correspondence and attempts in EHR
• Complete all “tasks” assigned in individual and team boxes. To include: personal task box, Medical Assistant task box, MyChart tasks, Clinical Orders task box.
• Prepare lab requisition forms, updates lab log book, and verifies receipt of all labs in appropriate time frame as directed by department protocol.
• Scans all pertinent patient information into EHR following EVMS MG guidelines, and downloads pictures and attaches to patient record.
• Responsible for entering patient information into iPledge.
• Maintains clean, well-equipped examination rooms, cleans and sterilizes instruments.
• Stock examination rooms and triage area with medical supplies, ensuring all supplies are within expiration date.
• Participate in all staff meetings, education lectures and PCMH/QI improvement activities, and required training provided by VHS and EVMS MG.
• Follow VHS protocols related to infection control, environmental safety and patient confidentiality. Complete annual recertification for Blood Borne Pathogens, HIPAA Compliance Training, Respiratory FIT and IT Policy.
• Maintain Current CPR Certification and MA Certification.
• Performs other duties as assigned

Required:

• Completion of a Medical Assistant program and certification (RMA, CMA, or CDT). Equivalent military training accepted.
• Completion of BLS class and re-certify every 2 years.

Preferred:

• One year of experience in an ambulatory setting is preferred; dermatology experience performing relevant procedures and functions preferred.
• Ability to balance multiple priorities and tasks.
• Ability to make professional decisions under the supervision of the physicians and licensed nurses.
• Possess professional interaction skills with physicians, outside offices, pharmacies, referring agencies, hospital personnel and support staff.
• Must have working knowledge of computers, including EHRs and Microsoft Office Suite.
• Customer service-oriented individual is required.