This is a position for a Medical Assistant with the EVMS Ear, Nose and Throat Surgeons. Under direct supervision this position will assist with clinical assignments for assigned care teams within the Department.

• Chart preparations- i.e.: reviews the last clinic note, gathers test results and other pertinent data relevant to visit, loads images, documents recent surgeries in Allscripts, scanning, filing, recording of patient information, surgical packet preparation i.e.: pre/postoperative care instructions and education per department protocol
• Responsible for timely communication of patient needs and requests by providing appropriate follow-up for patients i.e.: medical imaging requests, cardiac or medical clearance, medication and prior authorizations, allergy testing or treatments, scheduling of patient appointments, transmission of laboratory orders, completion of FMLA and other disability documents
• Completes delegated tasks from the current and prior day i.e.: patient messages, prescription refills, lab results, referrals, home health agency requests, medication prior authorizations, patient forms, and physician follow-up. All tasks must be reviewed, addressed, and marked appropriately before the close of each business day.
• Coordinates services with specialists i.e.: radiation oncology, pulmonology, endocrinology, nutritional counseling, or social services consultation. Documents all correspondence and interventions in the electronic health record.
• Maintains inventory of medical and office supplies and submits reorder requests to the office manager or appropriate staff member. Cleans, sterilizes, and maintains used instrumentation per department protocol
• Facilitates scheduling of surgeries with surgery scheduler.

Minimum Qualifications and Skills:

• Certification as a Medical Assistant such an RMA or CMA is required, or ability to obtain certification within 90 days of hire.
• Completion of BLS training and recertification every 2 years

Preferred Qualifications:

• The candidate shall be detail oriented, self-motivated, and possess excellent time management and interpersonal skills.
• The candidate will be able to overcome obstacles through problem solving.
• The candidate shall have a broad range of medical terminology knowledge.
• The candidate shall be able to show empathy and understanding for patients and colleagues.