The Department of Otolaryngology at Macon & Joan Brock Virginia Health Sciences at Old Dominion University is seeking an outstanding Medical Receptionist to join the team.

This position is responsible for working directly with our Otolaryngology patients and the referring providers. This position is responsible for ensuring appropriate referral information is received, scheduling patients for new patient appointments and follow ups, and completing correspondence to the referring provider’s office. This position is also responsible for checking in/out patients, answering the telephone, scanning pertinent patient data into the electronic medical record, and verifying patient insurance information. Patient confidentiality must be maintained at all times.

• Open and close office.
• Schedule patient appointments, call patients to remind and confirm appointments, reschedule patients from reschedule list, and make sure providers and residents schedules are full.
• Check patients in and out, collect copays, balances, self-pay, and cosmetic fees at time of service and record payments in Epic.
• Update patient’s insurance and demographic information in the EHR.
• Answer multi phone line and transfer patients to the proper department.
• Set patients up with our patient portal MyChart and trouble shoot any problems they are having.
• Checks the electronic medical record for referrals and authorization prior to visit or upon patient arrival. Makes sure all information/ paperwork in scanned into the patient’s chart.
• Scans in referrals, medical records request, FMLA paperwork and clinical correspondence.
• Performs daily batch in accordance with EVMS Medical Group cash handling policy and send to EVMS Medical Group for deposit.
• Ensures waiting room is clean and organized.
• Gives directions to patients and visitors.
• Checks and answer tasks that are directly assigned to personal in basket, and any pools that are assigned.
• All other duties as assigned related to front office and administrative duties.

Minimum Qualifications and Skills:

• Strong customer service and interpersonal communication skills.
• Professional demeanor and appearance, ability to multitask in a fast-paced clinical environment.
• Attention to detail and accuracy.
• Experience collecting co-payments.
• Comfortable answering phones and ability to maintain patient confidentiality (HIPPA Compliance)

Preferred Qualifications:

• Proficient in EPIC
• Excellent organizational and time management skills
• Team-oriented with the ability to work independently.