The Department of Physical Medicine & Rehabilitation at Macon & Joan Brock Virginia Health Sciences at Old Dominion University is seeking an outstanding Medical Assistant to join the team.

This is a full time position for a certified medical assistant, providing outpatient care for our patients and assisting our physicians in all clinical areas of the practice.

• Triage of incoming patients by obtaining vital signs, chief complaint, reconcile medication list, reconcile allergies and prepare patient for the visit.
• Assists physicians with examinations, minor surgeries, diagnostic procedures, and treatments.
• Prepare exam rooms for patient visits, restocking of the clinical area and exam rooms. Sterilize instruments when used and maintain medical equipment.
• Assist patients with completing required forms.
• Respond to questions from patients, family members, faculty/residents, other health care providers in a timely and professional manner. Patient phone calls should be answered on the same day they are logged in, before leaving for the day. If patient is not home at the first attempt, a notation should be made in the medical record. All patient conversations must be documented in the electronic medical record.
• Obtain all pertinent records and tests relating to the current visit and scan information into the patient’s electronic medical record.
• Reviews patient charts prior to appointment to ensure proper documentation/authorization is on file.

• Document interventions in the electronic medical record. Review the chart for completeness, test results and billing.

• Schedule all patient referrals to include physical therapy and other diagnostic testing.

• Respond to incoming calls relating to patient care and document appropriately in the electronic medical record.

• Obtain prior authorizations for required medications.

• Responsible for reviewing opioid treatment agreement with all new and existing patients

• Responsible for notifying patients when their prescriptions are ready for pickup.

• Assist with Urine Drug Screenings: collection process & assuring chain of custody.

• Follow EVMS protocols related to infection control, environmental safety and patient confidentiality. Complete annual recertification for OSHA, Blood Borne Pathogens, Compliance, Respiratory FIT and IT policy. Maintain current CPR certification.

• MA staff is required to fill in for other clinical staff during vacations and illness and perform other duties as assigned by physicians or supervisors.

• Participate in all staff meetings, education lectures and quality improvement activities.

• Perform other duties as assigned.

ADHERE TO EVMS MEDICAL GROUP CARE COMMITMENTS:

• We will be COURTEOUS
  • We will welcome you with a smile
  • We will state our name and yours when available
  • If we are unsure of your needs we will ask if you need help
  • We will assist you in reaching your next destination
• We will be ACCOMMODATING
  • We will protect your privacy and dignity by knocking before entering a room and not discussing private matters in public
  • We will solve problems within our authority. If we can’t solve it, we’ll find someone who can
  • We will respond quickly, and we’ll explain delays
  • We will keep your surroundings as pleasant as possible, including keeping noise to a minimum
• We will be RESPECTFUL
  • We will include you in our conversations
  • We will be attentive, genuine and positive
  • We will take the time to be courteous and considerate
  • We will involve you in decisions that concern your care
• We will be EXPLICIT and help you understand
  • We will take the time to listen and give your our full attention
  • We will make explanations brief and easy to understand by using language you can understand
  • We will make sure you have the information you need
  • We will explain what we are doing and why we are doing it

Minimum Qualifications and Skills:

• Completion of a Medical Assistant program and certification (CMA or RMA) is required, or ability to obtain certification within 90-days of employment. Equivalent military training will be accepted.

• Completion of BLS class and re-certify every 2 years.

• Ability to make professional decisions under the supervision of the physicians and licensed nurses.

Preferred Qualifications:

• Experience in a “fast paced” ambulatory setting is desirable, but not essential.
• Ability to balance multiple priorities and tasks.