The Department of Surgery at Macon & Joan Brock Virginia Health Sciences at Old Dominion University is seeking a Surgical Scheduling Clerk to join the team.

Welcomes patients and visitors by greeting them in person or on the telephone. Schedules office visits, follow up appointments and in office procedures for 14 physicians, including surgical oncologists, and acute care surgeons. Answers multi-phone line. Assist patients with their office visit to include checking them in and out, assuring insurance information is accurate, and personal information is updated. Corresponds daily with administrative staff regarding physician’s calendars and schedules. Obtains pre-authorizations and confirms eligibility of insurance. Acts as liaison between the patient, physician, hospital, business office and insurance companies in scheduling surgical appointments.

• Schedule all surgery appointments for 14 surgeons, 2 nurse practitioners, and 2 physician assistants.
• Assist patients with checking in and out for their office appointment. Update personal and insurance information in charts.
• Answer multi-phone line, assist caller appropriately.
• Check all patient charts before appointment to include informing patients of any previous balances that may be due at the time of service.
• Scan and organize hard copy medical record documents into patient’s EMR.
• Receive internal/external patient referrals, schedule appointments and follow up with referring provider through Allscripts.
• Accept patient payment for co-pay’s, past due balances, supplies and procedures. Ensure accuracy of batch and prepare deposit.
• Communicate to patients all appointments that have been scheduled, making sure patient is aware of everything needed for appointments.
• Verify patient’s insurance. Obtain insurance referrals and authorizations when required.
• Send task messages to appropriate personnel as necessary.

Minimum Qualifications and Skills:

• Ability to use computer systems for data entry and appointment scheduling
• Ability to type and enter data accurately
• Ability to operate multi-line phone systems
• Ability to navigate electronic medical record (EMR) systems
• Ability to process and verify detailed information for accuracy
• Ability to organize and maintain records and documentation

Preferred Qualifications:

• High school diploma. Previous experience in surgical scheduling preferred. One (1) year of medical office experience.