The purpose of this position is to coordinate and support the medical needs of patients pursuing Head and Neck services. The position will partner with faculty physicians and residents in Otolaryngology to provide excellent clinical care and customer service for patients with Head and Neck disorders. This position interacts with other care providers to deliver appropriate, timely care and patient education. In addition, the position will establish and maintain systems and relationships to ensure a smoother care transition from the clinic setting to outside care providers. The position will work in conjunction the Divisions faculty providers and nurse manager to continuously improve coordination of patient care and administrative systems.

The position will be co located with the Division of Head and Neck Surgery which currently resides at Norfolk General Hospital. The position will work primarily in an outpatient setting but is expected to have some inpatient activity.

• Provide outpatient care and medical management as directed for a variety of Head and Neck diagnosis. Orient residents and nursing staff to departmental treatment guidelines and protocols and monitor compliance in an effort to decrease practitioner variability, decrease cost, improve quality and patient satisfaction.
• Provide initial and follow-up continuity evaluation and management services to patients as assigned; provide initial consultation services; provide continuity follow-up services.
• Provide family education for a variety of Otolarngology disorders.
• Participate in the development of clinical pathways/care plans/guidelines/protocols in conjunction with faculty.
• Assist Head and Neck faculty members with in office procedures.
• Facilitate communication between faculty and residents and nursing about care plans and outpatient follow-up plans.
• Collaborate with clinic nursing staff to triage medical calls from patients, referring and primary care physicians.
• Provide pre and postoperative treatment education to families.
• Coordinate scheduling and referrals.
• Coordinate weekly Tumor Board conference.
• Perform other duties as assigned

Minimum Qualifications and Skills

• Nurse Practitioners must have a MSN with a nurse practitioner focus. Must be a licensed RN by the Virginia Board of Nursing and a certified nurse practitioner. Physician Assistants must be licensed as a PA in the State of Virginia.

Preferred Qualifications

• Prior experience in Otolaryngology related services is preferred but not required.